Odessagne Sparkling - Importing Luxurious Wine from the Odessa Vine

Odessagne Ltd (registered company number: 5440223) whose registered office is at 7 Ferrers Way, Derby, DE22 2AA, including where the context so allows, its shareholders, employees, affiliates, associated and contracted persons, companies or businesses supplying services to The Company.

Minimum order definition

A minimum order is defined as 1 bottle (1 x 75cl), of Odessagne. Bottles are available individually for a limited time only on our introductory range.

The Contract

Once Odessagne Ltd receives an order via this web site, an offer to purchase is constituted on the part of the customer. Only when Odessagne Ltd confirms the order via email communication to the customer, shall a contract exist between Odessagne Ltd and the customer. Prices provided in a written quotation to the customer from Odessagne Ltd as a result of an inquiry to this web site shall be valid for 30 days from the dispatch date of the written quotation.

Shipping and delivery

Standard delivery is 2-3 days throughout England , Wales , Southern Scotland excluding G84, up to, and including postcodes (AB10-25, 30, 32 and 39 – 43, PH1 – 18 and PA1 – 19). If goods are delivered to an incorrect address as a result of incorrect information provided by the customer, Odessagne Ltd will not take responsibility and the customer will pay for the cost of replacement goods and the cost of delivering the replacement goods to the correct address.

Breakages

The customer will be responsible for checking their goods upon receipt of delivery. Should there be any defect or shortage in the order, to prevent fraudulent damage claims, we would ask that you make us aware of a problem within 24 hours of receipt of delivery either by email or telephone. Breakages, defects and shortage, reported later than this will not be entered into.

Quality

We offer a guarantee of quality for 30 days; if any wine proves to be corked, or in any other way faulty as a result of the winemaking process, we will generally replace it or, to a maximum of 2 opened bottles per case, and replace all the other unopened bottles from the case during this period. We have great confidence in the quality of Odessagne products and do not expect any quality issues with it, however if you experience any quality issues after the initial 30 day period please contact us and we will at our discretion endeavour to rectify them. Other than this, we place a great deal of trust in the integrity of our customers - all we ask is that common sense should prevail in deciding whether what is in the bottle is truly faulty (as a result of the winemaking process) or simply the result of poor storage conditions by the customer.

If you have any questions or comments regarding our guarantee policy, or wish to report a faulty wine, please contact us by letter or e-mail, and we will do our best to respond as quickly as possible.

Delivery schedule

Delivery of goods is made by courier. We endeavour to dispatch your wines the same working day as receiving your order. When payment is made by credit or debit card, in most cases your wine will arrive within the next 2 working days(see Shipping and Delivery section for further details). Deliveries by carrier are not made on Saturdays, Sundays, or Bank Holidays. Should there be a delay in normal delivery schedule, this will be advised on our website. If this applies, your order may still be placed, and will be processed for delivery when normal delivery scheduling returns.

Returns Policy

Goods should be returned in the same condition in which they were supplied, and with bottles unopened, at the customer‘s expense. The retail price will then be refunded in accordance with the code. This does not apply to export orders outside with European Union.

Liability limitation

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

loss or damage was not foreseeable to both parties when the contract was formed;
loss or damage was not caused by any breach on the part of the supplier;
loss or damage relates to business and/or non-consumers.

We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.

Alcohol should be consumed in moderation.
A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
Odessagne can be volatile due to the build up of gasses extra care should be taken when opening these.

Purchasing Odessagne

We accept orders online and via our secure payments service provided by PayPal. You are not required to open a PayPal account to use this service.

When you want to make a purchase, browse our catalogue, add the items required to the shopping basket and click to go to the checkout. Your order is then encrypted and passed to the Secure ePayments server for payment. After you have provided card and address details in order to satisfy the order, the card details are security checked with the relevant card issuer and you will receive a message in your browser window advising that the transaction is complete.

All customers must be aged 18 years or over and by placing an order, you confirm that you are at least 18 years old. We supply within the UK only.

The contract between us comes into force when we confirm your order by email communication.

The prices published on our website are for bottles of size 75cl unless otherwise stated. Prices are U.K duty paid and are currently not liable to VAT. Prices are subject to change in line with currency movements, tax and duty changes, changes in supply and transportation costs or for any other reason. We will normally absorb minor fluctuations in costs. In the event of significant price alterations, which would result in extra cost to you the customer, we will of course contact you.

Payments should normally be with order. We accept payment by all major Credit/Debit cards. We will ship your goods once payment is received.

Prices and Payment

All prices are quoted in pounds sterling and will be per case, as marked. The prices will INCLUDE Value Added Tax at 17.5%, when applicable, unless specified. Any delivery charges are included at checkout. Payment for goods shall be made in advance of dispatch. Payment may be made by debit or credit card online via our secure payment facility, PayPal Secure ePayments. All goods shall remain the property of Odessagne Ltd until payment has been received in full.

Trademarks

All trademarks, service marks, and trade names are the property of Odessagne Ltd, or of their respective owners, which have granted Odessagne Ltd the right to use.

Every effort is made to ensure the accuracy of all information shown and Odessagne Ltd assumes no responsibility for any errors that may appear.

All information and prices contained herein are subject to change without notice.